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Return policy

At Blissful Pups, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Please read this Return & Refund Policy carefully before requesting a return or refund.

 

1. Return Eligibility

You may request a return within 30 calendar days of receiving your order.

To qualify for a return, the item must:

  • Be unused and in its original condition.

  • Be free from damage caused by misuse, neglect, or improper handling.

  • Be returned in its original packaging, including all accessories (if applicable).

Returns that do not meet these conditions may not be accepted.

 

2. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

  • Used products.

  • Products damaged by improper use.

  • Products modified after delivery.

  • Gift cards (if applicable).

  • Promotional or clearance items marked as final sale.

 

3. Damaged, Defective, or Incorrect Items

If your order arrives:

  • Damaged;

  • Defective;

  • Missing parts; or

  • Different from what you ordered,

please contact us within 48 hours of delivery.

Email us at:

support@blissfulpups.com

Please include:

  • Your order number.

  • A brief description of the issue.

  • Clear photos of the product.

  • Photos of the shipping packaging.

  • Photos of the shipping label.

This helps us investigate the issue quickly.

If your claim is approved, we will offer one of the following at our discretion:

  • A replacement product;

  • A full refund; or

  • A partial refund, where appropriate.

 

4. Order Cancellations

Orders may be cancelled free of charge before they have been processed for shipment.

Once an order has entered the fulfillment process or has been shipped, it can no longer be cancelled.

If you no longer wish to keep the item after delivery, our standard Return Policy will apply.

 

5. Change of Mind Returns

If you simply change your mind after receiving your order:

  • You may return the item within 30 days.

  • The item must remain unused and in resalable condition.

  • Return shipping costs are the customer's responsibility.

Original shipping charges are non-refundable.

 

6. Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was sent;

  • The item arrived damaged;

  • The item has a manufacturing defect.

We recommend using a tracked shipping service when returning items.

Blissful Pups is not responsible for returns lost during transit.

 

7. Inspection Process

After we receive your returned item, our team will inspect it.

Inspection normally takes 3–5 business days.

If the return is approved, the refund process will begin immediately.

 

8. Refunds

Approved refunds are issued to the original payment method used for the purchase.

Depending on your bank or payment provider, refunds usually appear within 5–10 business days after approval.

Processing times may vary depending on your financial institution.

 

9. Partial Refunds

In certain situations, we may issue a partial refund, including but not limited to:

  • Items returned with damaged packaging.

  • Items showing signs of handling.

  • Missing accessories.

  • Returns received outside the approved return conditions.

 

10. Lost Packages

If your package is confirmed as lost by the shipping carrier, we will:

  • Send a replacement at no additional cost; or

  • Issue a full refund.

Carrier investigations may take several business days before a package is officially declared lost.

 

11. Delivery Delays

Delivery estimates are not guaranteed.

Refunds are not automatically issued for delays caused by:

  • Weather conditions;

  • Customs inspections;

  • Public holidays;

  • Carrier operational delays;

  • Events outside our reasonable control.

However, our support team will always assist in locating your shipment and resolving any delivery issues.

 

12. Fraud Prevention

To protect both our customers and our business, we reserve the right to:

  • Request additional information regarding refund claims;

  • Decline fraudulent or abusive refund requests;

  • Refuse future service in cases of repeated abuse.

 

13. Chargebacks

If you experience an issue with your order, we kindly ask that you contact our customer support before initiating a chargeback with your payment provider.

Our team is committed to resolving issues quickly and fairly.

Fraudulent chargebacks may be disputed with the payment processor.

 

14. Consumer Rights

Nothing in this Return & Refund Policy limits your statutory rights under applicable consumer protection laws in the United Kingdom.

 

15. Contact Us

If you have any questions regarding returns or refunds, please contact us.

Blissful Pups

📧 support@blissfulpups.com

We aim to respond within one business day.

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